General terms and conditions

By using the site, you agree to follow the terms and conditions. Read this page carefully before any purchase; if you have any questions about our terms and conditions, please send an e-mail to our customer service at

  1. After purchasing our services, you will receive a confirmation e-mail (with a pdf attached), at the e-mail address you provided us. Cilia Italia srl takes your online privacy very seriously and has taken many steps to ensure the security of your payment transactions; we decline any responsibility for any loss due to online identity theft;
  2. You must print the pre-paid ticket/voucher. You must deliver the ticket to our staff on board, preserving the recapitulative title of trip (first page) for the entire trip. The voucher must be changed, with a regular package and ticket, at the authorized sale points.
  3. Your tickets/vouchers can be utilized only once and cannot be utilized beyond its validity period, which is indicated on it;
  4. Children under 14 years of age must be accompanied by an paying adult;
  5. Any counterfeits and imitation of the tickets will be reported immediately to the competent authorities;
  6. Cilia Italia srl will make any effort to maintain a regular service. Cilia Italia srl shall not be, in any way, liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service which is not imputable to the company;
  7. At Cilia Italia srl discretion, in exceptional circumstances, should a refund be agreed to. Refund requests should be produced within 20 days from the date of purchase and however not later than 10 days from the date of trip. The refund requests must be sent to together with the recapitulative title of trip with the number of ticket and the bar code clear and legible.
  8. If granted, the refund will be subject to an administration fee of 20% of the order value;
  9. Customers will be refunded through the credit card which they utilized for the purchase within 60 days from the date of the request of refund has been accepted.
  10. For any information about the bus stops, the timetable and our working hours, please read carefully the information provided on our website at

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