Shuttle Bus Service to Castel Romano Designer Outlet
TIMETABLES AND DEPARTURES FROM MONDAY TO SUNDAY
- Departure from Roma Termini in Via Giolitti 48 for Castel Romano: 09:30 – 10:30 – 11:30 – 12:30
- Departure from Castel Romano in Via Ponte di Piscina Cupa, 64 for Roma Termini: 16:30 – 17:30 – 19:00 – 20:05
- Departure from Eur Fermi in Viale America, 266 (above EUR FERMI station) for Castel Romano: 10:00 – 11:00 – 12:00 – 13:00
- Departure from Castel Romano in Via Ponte di Piscina Cupa, 64 for Eur Fermi (Metro B): 16:30 – 17:30 – 19:00 – 20:05
From Roma Termini to Castel Romano (Termini A/R): € 15,00
From Eur Fermi to Castel Romano (Eur Fermi A/R): € 10,00
Only return from Castel Romano to Eur Fermi and Termini (Only Return): € 10,00
- Free for children under the age of 10 accompanied by at least one paying adult.
- The service does not require a reservation.
DUE TO TECHNICAL PROBLEMS, THE PURCHASE OF THE VIP PASS IS TEMPORARILY NOT POSSIBLE, WE APOLOGISE FOR THE INCONVENIENCE.
Exclusively for the Eur Fermi route, a special benefit for all under-25 McArthurGlen Club members! Free shuttle every Monday.
€10,00 – €15,00
FAQ
1- I did not use the ticket, can I request a refund?
No, as the ticket does not refer to a specific date but can be used freely on any day, in the event of non-use, the ticket is non-refundable.
2- I have booked my ticket, but have not yet received it in the mail; what can I do?
As a first step, we suggest that you check the spam of the e-mail box you entered at the time of purchase, as the voucher may have been categorised there by e-mail. In addition, you should check that the e-mail entered at the time of purchase is correct and not full. You can also contact us at the following e-mail address pagamenti@cilia-italia.com (Monday to Friday, 9 a.m. to 5.30 p.m.).Should none of the above-mentioned ways work out, you can show the PayPal payment receipt containing the WC-order (e.g. WC-43xxx) to the staff.
3- I did not receive the ticket I purchased online and I bought it back, how can I request a refund?
If the ticket has not been delivered following the booking and a new ticket has been purchased (online or from retailers), a refund can be requested by sending a copy of the new purchase to pagamenti@cilia-italia.com.
The reimbursement will only be granted after all necessary checks have been carried out. Specifically, the actual non-receipt of the ticket will be verified and the proof of the new purchase will be examined.
4- Do I have to print the tickets?
We always recommend printing out purchased tickets; if you are unable to print them out, you can show the voucher, received by e-mail, to the staff via your smartphone.
5- Can the purchased ticket be used on any day or is it fixed-date?
The ticket can only be used once, either on the outward or return journey, on any one day.
6- Does the ticket purchased refer to the outward journey only or does it include the return journey to/from Castel Romano Outlet?
The ticket purchased is a return ticket and therefore includes both the outward and return journey to and from the Castel Romano Outlet.
7- I bought a ticket for the Eur Fermi - Castel Romano route, can I return to Termini?
No, with this type of ticket you can only return to Eur Fermi.
8- I bought a ticket for the Termini - Castel Romano route, can I return to Eur Fermi?
Yes, with the Termini – Castel Romano ticket you can also return to Eur Fermi.
For information and complaints about the service, please write to the following e-mail address pagamenti@cilia-italia.com